Shipping Info
-
How We Pack and Ship Succulents
**General Packing Procedure** We pack all shipments by hand. The plants are protected with recyclable crinkle paper, cardboard sleeves, packing peanuts, and if necessary, recyclable paper bags or wrapping to protect fragile foliage. MCG has conducted numerous studies and concluded that regula... -
Due to strict import and export regulations on live plants, we do not offer any international shipping. We also do not supply phytosanitary certification or export documents. We will not honor refunds for orders stopped by customs. Thank you for your understanding in this matter.
-
Shipping Exceptions for Hawaii, Alaska, Puerto Rico, and Other US Territories
Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories do not qualify for our free shipping offer. Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout. We do offer... -
Orders are usually shipped on Mondays, Tuesdays, and sometimes Wednesdays to minimize weekend delays and to allow plants to dry out sufficiently after watering (to avoid root rot). During high volume weeks or weeks with holidays, some orders may be shipped on Thursdays. Same week shipping cut-of...
-
Fast Standard Shipping is 2 to 3 days, and Free Shipping is 2 to 4 days depending on your distance from California. These estimates do not include the day your order is shipped. For example, if you live in New York City and your order is shipped on a Monday with 3 day shipping, expect the order o...
-
Our plants are not in danger of dying during the hottest parts of summer, but they do sometimes look stretched or faded when they arrive after spending multiple days in a dark shipping box. They will always recover rapidly once removed from the box and given proper care. However, if you need th...
-
We do our best to ship to all parts of the country during the winter, and we take measures to protect the plants from freezing during shipping. However, temperatures can be highly unpredictable during the cold months. Therefore, if you live in a cold winter area, we highly recommend adding one of...