Quality Guarantee

  • 14 Day Quality Guarantee Details

    The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shipping live plants, sometimes things don’t quite go as expected. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers: Our plants and produ...
  • Plant Size

    If you feel your succulent is too small, please double check with the product listing prior to contacting us. Many succulents are naturally small plants that may not completely fill a 2.0” pot.
  • Returns and Refunds

    What to do if there's an issue with your order If you purchased shipping insurance with Route during checkout, please file a claim at route.com. If you have any of the issues covered by our quality guarantee, please follow these steps within 14 days of delivery: Message us here, or email us: in...