My order was delivered, what should I do first?
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The following information is included in every package.
Unpack Plants Immediately
Use caution to avoid breaking leaves; beware of any cacti or other prickly plants.
Packing peanuts are water soluble and compostable. Other packing materials are recyclable.
Loose soil on the fol...
Where should I keep / grow my succulents?
Refer to each variety's description on our online catalog to find its Cold Hardiness and Recommended Light Conditions. The Cold Hardiness rating will tell you the minimum temperature and USDA hardiness zone that the plant can tolerate. Protect the plant from frost if the hardiness zone is 9 or 10...
When should I plant my succulents after they arrive?
Our plants can be transplanted immediately upon arrival.
If you want to wait to transplant, they can remain in their original containers for up to a month. However, if the pots came in a plastic carrier tray, remove the pots from the tray prior to the first watering.
Keep the plants indoors i...
My plants were delivered wet, what do I do?
We usually send plants on the dry side but it is not always possible, especially in winter. Fortunately, most plants are quick to dry once out of the box.
Remove the plants from the package and pull off any mushy, translucent leaves.
Keep the plants in a sunny, well-ventilated location so that...
My plants were delivered dry, what do I do?
Short answer: just water them! We usually ship our succulents on the dry side to avoid rot during transit. Dry succulents are healthy and ready to be watered or transplanted according to the "First Steps" insert included in every package. Remember, succulents prefer a good drenching - they don't ...
My plants were delivered damaged, what do I do?
Due to the complexities of packing and shipping live plants, sometimes things don’t go quite as expected. You can refer to the troubleshooting section of this FAQ (Help! My succulent is...) to try to diagnose the problem and see if there is a quick fix. For the rare instances of damage or other i...