Returns and Refunds

What to do if there's an issue with your order

If you purchased shipping insurance with Route during checkout, please file a claim at If you have any of the issues covered by our quality guarantee, please follow these steps within 14 days of delivery:

  1. Message us here, or email us: info @
  2. Attach a photograph of the issue for our records.

We will respond within 2 business days.

Full refunds will be issued for any reason if your order is returned undamaged within 14 days of delivery.

Customer is responsible for return shipping fees and any damage that occurs during transit.

Return address:

ATTN: Returns Dept.

Mountain Crest Gardens

402 Bridge St.

Fort Jones, CA 96032